Terms of Use

By downloading, installing, accessing, or using the Service, you confirm that you are at least 16 years old and that you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service. If you are using the Service on behalf of an entity, you represent that you have authority to bind that entity to these Terms.

Smoovly is an AI-powered dating and relationship coaching app. The Service provides conversational AI personas, message suggestions, image analysis, live voice coaching, date planning, persistent memory features, and Share a Feel, which lets you connect with other Smoovly users and share how you feel, all designed to help you communicate more effectively. The Service is provided “as is” for personal, non-commercial use. AI-generated content is suggestion-only: you are responsible for what you choose to send to anyone, and outcomes are not guaranteed. Live voice coaching records and transcribes your voice sessions so the Service can respond, maintain continuity, and improve. By using voice features, you consent to the recording, transcription, processing, and storage of your voice sessions by Smoovly and its voice-processing provider, as described in our Privacy Policy. To write the coach’s replies, the messages, images and other content you send to the coach are processed by third-party AI service providers on our behalf, as described in Section 3 (AI processing) of our Privacy Policy.

• Connections require consent. You can invite another Smoovly user with an invitation code or link. A connection is created only when that person accepts. Invitations are single-use and expire.
• What the other person sees. When you share a feeling, the person you are connected with sees the feeling, your display name, and when it was sent, and may be notified. Only share what you are comfortable with that person seeing.
• You are in control. You can unlink, block, or archive a connection at any time. Once a connection is unlinked or blocked, no new feelings can be sent through it.
• Other users. Smoovly is not responsible for the conduct of other users. If someone uses Share a Feel to bother you, block them and contact us at support@smoovlyapp.comCopy.
• Not for emergencies. Share a Feel is not a way to reach someone urgently. If you or someone else may be in danger, contact your local emergency services.
• Limits. Free accounts may be limited in how often they can share. Current limits are shown in the app and may change.

• Purchases through the App Store. Smoovly Pro and Community plans are sold as in-app purchases through the App Store and charged to your Apple ID. Apple handles all charges, refunds and payment-method changes. Smoovly never receives or stores your payment card details.
• Plans, length and price. Smoovly Pro and Community plans are offered as monthly and yearly auto-renewing subscriptions. The price and length of each plan are shown in the app before you buy; local prices may differ. If a plan starts with a free trial, the app shows how long it lasts and when you will be charged before you start it.
• Auto-renewal. Your subscription renews automatically each period at the then-current price unless you cancel at least 24 hours before the end of the current period. Manage or cancel it anytime in your Apple ID Settings > Subscriptions (on iPhone or iPad: Settings, tap your name, then Subscriptions).
• Refunds. Refund requests are handled by Apple under its refund policy (reportaproblem.apple.com). Smoovly cannot issue refunds directly.
• Free tier. The free tier of Smoovly is subject to daily usage limits that may change. We will provide reasonable notice of material changes to limits or pricing.

You agree not to use the Service to:

• Violate any applicable law or regulation, or infringe anyone's rights.
• Harass, stalk, threaten, defame, or attempt to manipulate or deceive any person, including any individual you discuss with the AI.
• Generate or solicit sexual content involving minors, non-consensual content, or content depicting real identifiable people in a defamatory or sexualized manner.
• Use Share a Feel or invitations to contact, pressure, or monitor anyone who has not agreed to connect with you, or to keep contacting someone who has unlinked or blocked you.
• Impersonate another person or misrepresent your affiliation.
• Reverse engineer, decompile, scrape, or attempt to extract the source code, prompts, model weights, or proprietary data of the Service.
• Use the Service to build a competing product or to train a competing model.
• Upload malware, attempt to disrupt the Service, or evade rate limits or access controls.

We may suspend or terminate your account at our discretion for violations of these Terms.

The Service, including its software, design, branding, content, AI personas, prompts, and trademarks, is owned by Smoovly and its licensors and is protected by intellectual property laws. We grant you a personal, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

You retain ownership of the content you submit to or generate through the Service, including messages, images, and voice recordings and their transcripts (“Your Content”). By submitting Your Content, you grant Smoovly a worldwide, royalty-free license to host, process, and display Your Content solely to operate, improve, and secure the Service. We do not sell Your Content or use it to train third-party models for purposes unrelated to providing the Service.

Smoovly is a communication and coaching aid, not a substitute for professional advice. The Service does not provide medical, mental-health, legal, or financial advice, and is not a crisis or emergency service. If you are in crisis or believe someone may be in danger, contact your local emergency services.

The Service and all AI-generated content are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or reliability. We do not warrant that the Service will be uninterrupted, error-free, secure, or that AI outputs will be accurate or appropriate for any situation.

To the maximum extent permitted by law, Smoovly and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising from or relating to your use of the Service.

Our aggregate liability for any claim arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid Smoovly (through the App Store) in the 12 months preceding the event giving rise to the claim, or (b) USD $50. Some jurisdictions do not allow certain limitations of liability; in those jurisdictions, our liability will be limited to the smallest extent permitted by law.

You may stop using the Service and delete your account at any time from Settings → Account → Delete account, or by emailing support@smoovlyapp.comCopy. Cancelling your subscription stops future renewals but does not delete your account.

We may suspend or terminate your access to the Service at any time, with or without notice, if we believe you have violated these Terms or if we discontinue the Service. Sections that by their nature should survive termination (including Intellectual Property, Disclaimers, Limitation of Liability, and Governing Law) will survive.

These Terms are governed by the laws of the State of Israel, without regard to its conflict-of-laws principles. You and Smoovly agree that any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the competent courts of Tel Aviv-Jaffa, Israel, and you consent to the jurisdiction of those courts. Nothing in these Terms limits any non-waivable consumer rights you may have under the laws of your country of residence, including any right to bring proceedings in the courts of that country where local law provides it.

We may update these Terms from time to time. Material changes will be communicated in-app or by email before taking effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Before you send your first message to the coach, or use voice, Plan a Date, Solve a Fight or a screenshot read, the app shows a screen that says what is sent and who receives it, and asks for your permission. If you tap “Allow”, the messages you write, what you say in voice, the screenshots and photos you share and the details you add about you and the people in your life are sent to the AI service providers named in our Privacy Policy (OpenAI and, when you use voice, ElevenLabs), which process them on our behalf only to provide these features. If you choose “Not now”, the AI features stay off; affirmations, your diary and widgets keep working. You can withdraw your permission at any time in Settings, Privacy. We record the date and the version of the screen you agreed to, and we ask again if what we send changes.

We keep your conversations so the coach can remember you. You can delete them, or your whole account, at any time.

Only if you turn on “Help improve Smoovly” (on the permission screen or in Settings, Privacy; it is off unless you turn it on), we may use your conversations in de-identified form (your name and identifying details removed) to improve the Service and to train and evaluate models. You can turn it off again at any time; from then on your conversations are not used for this. The coach works the same either way.

Community: a separate switch, “Help train Smoovly with Community” in Settings, Privacy, is off until you turn it on. Only while it is on are your community questions and messages, without your name or contact details, used to train Smoovly’s coach; turning it off removes them from every later training set.

Coach rooms and private chats with a coach are shared spaces. Before your first post or reply you must agree to these Terms and the Community rules, and by posting you agree to follow them. There is no tolerance for objectionable content or abusive users. In particular:

• Be respectful. No harassment, threats or hate.
• No sexual content.
• No spam, ads or self-promotion, and no links, phone numbers or social handles.
• Do not share anyone’s private information, yours or someone else’s.
• Coaches are not therapists and a room is not an emergency service. In an emergency, contact your local emergency services.
• You post under the name and avatar you choose. Don’t use your real name or share details that identify you or anyone else.
• What members share here stays here. You can share your own posts and the coach’s answers to you. Don’t share other members’ posts, names or screenshots of them.

Posts and messages are screened automatically for objectionable content and may be held or refused. You can report a post, a conversation or a person from inside the app, block a member, and end a private chat at any time. We act on every report within 24 hours. Objectionable content is removed, and a user who posts it or abuses others is ejected from the community; we may also suspend or remove their account, with or without notice.

To report a person or content, or to ask about a moderation decision, email support@smoovlyapp.comCopy.

Smoovly Technologies Ltd (company no. 517402285), Israel
Support
Email: support@smoovlyapp.comCopy