Delete your Smoovly account

1. Open Smoovly and sign in to the account you want to delete.
2. Tap the round button with your initial in the top corner.
3. Tap Settings, then Advanced.
4. Scroll to the bottom and tap Delete account.
5. Tap Delete forever to confirm.

When you confirm, Smoovly deletes your account and the data listed below from our servers and signs you out. This cannot be undone.

If you do not see Advanced, Delete account is at the bottom of Settings.

You do not need the app installed. Email privacy@smoovlyapp.comCopy:

• Send it from the email address of your Smoovly account.
• Use the subject "Delete my account".
• Tell us how you sign in: email and password, Apple or Google. If you signed in with Apple and chose to hide your email, include the address shown for Smoovly in your Apple ID settings under Sign in with Apple.
• We may write back to check that the request comes from you.

We act on your request within 30 days. Your account and the data listed below are then deleted, as if you had deleted it in the app.

• Your account and sign-in: your email address, password, and Apple or Google sign-in.
• Your profile and what Smoovly remembers about you, and the people you added and what the coach knows about them.
• Your conversations with the coach, their titles and summaries, and your live voice transcripts and recaps.
• Screenshots and photos you uploaded.
• Your feedback and the replies you picked.
• Date plans, date debriefs, upcoming events and reminders.
• Your feelings history, meditations, daily lines, line talks, streak and rewards.
• Share a Feel: every connection ends, the feelings you shared are deleted or anonymized, and your invitation codes and links are deleted.
• Community: your memberships, likes, questions, reports and posts, and your photos and videos.
• Smoovly keyboard: the chat text it read, its replies, the ones you picked and the names it kept.
• Widgets: their sign-in, pins and settings.
• Your consent choices, your answer to "How did you find Smoovly?", your usage counters, your plan in Smoovly, and your referral code and rewards.

• Purchases: the store you bought a subscription from keeps its own purchase records under its own rules. Smoovly keeps the store's records of purchases and redeemed offer codes (not your messages or profile) for as long as the law requires.
• Live voice: our voice provider (ElevenLabs) keeps conversation data for its own period under its agreement with us.
• Analytics: data about how the app was used is kept by our analytics providers under the retention settings we configure, and used only in aggregate.
• Anything we must keep by law, only for as long as the law requires. Everything else is deleted or anonymized within 30 days.

You can delete some data and keep your account.

Your keyboard history

1. Tap the round button with your initial in the top corner.
2. Tap Smoovly keyboard.
3. Tap Delete my keyboard history, then confirm.

This deletes the chat text the keyboard read, its replies and the ones you picked. It cannot be undone.

A person you added

1. Open People and tap the person.
2. Scroll to the bottom and tap Delete, then confirm.

This deletes the person, what the coach knows about them, their reminders and their date plans.

Anything else

To have other data deleted without deleting your account, email privacy@smoovlyapp.comCopy from your account's email address and tell us what to delete. We respond within 30 days.